Customer story


If wanted to focus attention on its managers’ and specialists’ mobile work practices. The insurance company’s occupational safety manager Irma Saarinen says it was important for the organisation to share experiences and methods found to be positive in addition to theoretical information.

We had a strong desire to focus attention on stress factors in mobile work from the viewpoint of work well-being. We were of course concerned about how personnel were coping, but the primary goal was prevention and well-being.

According to Saarinen, during coaching the group of specialists and managers who travel throughout Finland the Nordic Countries noticed how small things can make their daily lives easier.

Everyone needs to find their own ways to make everyday life easier. FirstBeat measurement caused many listeners to pause. Autumn’s pressures and hurries can be seen even weeks after the spike in work wanes. Attention needs to focus on recovering over a longer period of time. We also reviewed ways to make remote meetings more efficient, so the need for travel would decrease. Even a virtual meeting can bring energy to the day.

Product Manager Timo Harju, who took part in the coaching, says the three-day FirstBeat measurement and related reflection led by a professional in collaboration with colleagues encouraged him to adopt two new concrete methods every day.

The most important ones were even short ‘pauses to take a breath’ during the workday. They help me manage the stress load of my hectic workdays, in other words I am more productive, can do more, and am not dead tired at home with my family. Another smaller, but very important action over the long term is that I try to monitor my resting heart rate over a long period. This is because long-term stress begins to show little by little as an increase in resting heart rate.